Thank you for visiting the Turnkey Business Software website

Your privacy is important to us. This Retention Policy is where we explain to you what personal information is collected when you visit our site, how we may use that information, and how long we store it for.

This document should be read together our Privacy Policy and Cookie Policy.

For convenience, we have divided our data protection policies into three separate pages:

  1. Our Privacy Policy
    You can find our privacy policy which explains generally how we collect, use, store, and protect your personal information.
  2. Our Cookie Policy
    You can find our cookie policy here. This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).
  3. Our Retention Policy
    This page explains how long we may hold onto your personal information.

PURPOSE OF THIS DOCUMENT

The purpose of the Retention Policy is to explain what personal information we may collect about you when you visit our site, or interact with any of our other online services, how we may use that information, and how long we store it for.

  • Our Retention Policy is broadly divided into two sections:
  • Cookies
  • Our Website

Depending on how you interact with our site and our services we may collect different types of personal information about you. The duration that we retain that personal information will vary depending on how you interact with us. For example, we may retain information about you for a longer period of time if you have entered into a contractual relationship with us or get in touch with us about our services.

The type of personal information that we collect, its purpose, and retention period is detailed in the tables below.

Cookie Name

Purpose

Expiry

_ga

Used to distinguish users and sessions when they connect to our site

2 years

_gid

Used to distinguish users and sessions when they connect to our site

24 hours

_gat

Used to throttle the request rate. This cookie does not store any user information, it’s just used to limit the number of requests that have to be made to doubleclick.net

1 minute

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from Google’s AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service

30 seconds to 1 year

_gac_<property-id>

Contains campaign related information for the user. This is tied to Google Analytics and Google’s AdWords. AdWords website conversion tags will read this cookie unless you opt-out

90 days

Cookie Name

Purpose

Expiry

_hjRecordingLastActivity

This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).

Session

hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Session

_hjCachedUserAttributes

This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

Session

_hjid

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

365 days

_hjClosedSurveyInvites

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

COOKIES

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting https://www.allaboutcookies.org/manage-cookies/.

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your device automatically. Each time you visit our site you start a new “session”. When you leave our site the session ends. The expiry period of a cookie will usually run from the date of the most recent session. This means that, each time you visit our site, the expiry period for those cookies may reset.

It is important to understand that when a cookie is placed on your device it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

OUR WEBSITE

This table details the personal information that we may collect about you on our site

Type of Personal Information

Purpose

Retention Period

IP Address

Automatically collected by our server when you visit our site Your IP address is used to track your journey through our site and may be used to secure our site, prevent malicious activity or denial-of-service attacks, and monitor the volume and flow of traffic to our site; we also use your IP address to track whether you have opted-in and consented to our Privacy Policy, Cookie Policy, and this Retention Policy

Twelve (12) months

MARKETING AND OTHER COMMUNICATION

We may use your e-mail address, collected as part of Collected Data, to send our newsletters, product updates and/or marketing communications about our products and services. If you no longer wish to receive these communications, you can opt-out by following the instructions contained in the e-mails you receive or by contacting us at info@turnkey-bs.com.

CHANGES TO OUR RETENTION POLICY

We may need to change this Retention Policy if it’s necessary for legal reasons or to reflect changes to our services or the purposes for which we may wish to collect and process your personal information. In any case, the provisions of this Retention Policy may be changed without prejudice to your rights. When we change our Retention Policy we will make the updated Retention Policy available on our site and we will also update the “Last Updated” date.

Last Updated March 2020

Once we change our Retention Policy, we will use our reasonable efforts to inform you. This may include asking you to agree to the updated Retention Policy before we process further information about you or it may require us to suspend access to parts of our site until you agree to the updated Retention Policy – we will only restrict access to parts of our site where we deem it is necessary for us to collect or process personal information about you.

You’re welcome to contact us if you have questions about the changes.

CONTACT INFORMATION AND WHO WE ARE

This site is operated by THE TURNKEY GROUP LIMITED. We are registered in Scotland as a limited liability company. Our registered number is SC196063 and our registered office is at Thornton Lodge, East Kilbride Road, Glasgow, G76 9HW, United Kingdom.

To contact us, please email dataprotection@turnkey-group.com or call us on +44 (0)141 644 5444.